Refund policy

At Serenity Studio, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, we are here to help. Please review our refund and return policy outlined below.

1. Returns
You have [insert number] days from the date of receipt to return an item for a refund or exchange. To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.
• You must provide proof of purchase (receipt or order confirmation).

2. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 30 business days.

Please note that:

• Shipping costs are non-refundable.
• If the return is due to a damaged or defective product, Serenity Studio will cover the return shipping cost. Otherwise, the customer is responsible for the return shipping.

3. Exchanges
If you received a damaged or defective item, please contact us at officialserenitystudio@gmail.com within 07 days of receiving your order. We will replace the item or offer a refund if no replacement is available.

4. Non-Refundable Items
Certain items are not eligible for return, including:

• Custom or personalized products.
• Products marked as final sale or clearance.

5. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account and contact your credit card company or bank. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at officialserenitystudio@gmail.com.

6. Contact Information
If you have any questions about our Refund Policy, please contact us:
Email: officialserenitystudio@gmail.com